Support

Help for your production.

Start with the manual for setup and workflows. For bugs, feature requests, beta feedback and account questions, use the routes below so your request reaches the right place.

Search the manual

Email support

Where to go

Choose a starting point.

Search the manual

Setup, workflows and reference for every ShowAxys feature.

Open documentation

Search the manual

Setup, workflows and reference for every ShowAxys feature.

Open documentation

Getting started

Install ShowAxys, activate your Mac host and prepare your first show.

Read the guide

Getting started

Install ShowAxys, activate your Mac host and prepare your first show.

Read the guide

Troubleshooting

Step-by-step checks for connection, recognition and timing issues.

Troubleshoot

Troubleshooting

Step-by-step checks for connection, recognition and timing issues.

Troubleshoot

Known issues

Current beta limitations and issues we are already working on.

View known issues

Known issues

Current beta limitations and issues we are already working on.

View known issues

Submit a bug

Something behaves incorrectly. Include steps to reproduce and your versions.

Report a bug

Submit a bug

Something behaves incorrectly. Include steps to reproduce and your versions.

Report a bug

Request a feature

Describe the workflow you need and the production context.

Request a feature

Describe the workflow you need and the production context.

Request a feature

Beta feedback

Structured feedback from rehearsals and shows during the External Beta.

Send feedback

Beta feedback

Structured feedback from rehearsals and shows during the External Beta.

Send feedback

Account recovery

Sign-in and account access problems are handled in the account portal.

Go to account portal

Account recovery

Sign-in and account access problems are handled in the account portal.

Go to account portal

Licensing help

Host activations, beta entitlements and licence questions.

Contact licensing support

Licensing help

Host activations, beta entitlements and licence questions.

Contact licensing support

Request types

Send the right kind of request.

Each request type needs different information. Choosing correctly means a faster, more useful response.

Request types

Send the right kind of request.

Each request type needs different information. Choosing correctly means a faster, more useful response.

Type

When to use it

What to include

Bug report

ShowAxys behaves incorrectly or unexpectedly.

Steps to reproduce, expected and actual result, ShowAxys, macOS and hardware versions.

Feature request

You need a workflow ShowAxys does not support yet.

The production problem, who is affected and how you handle it today.

General support

You have a question about setup or usage.

What you are trying to do and what you have already tried.

Account or licensing problem

Sign-in, entitlement or host activation issues.

The account email and the Mac host affected. Never send passwords.

Diagnostic submission

Support has asked for logs or diagnostic files.

The requested files, after reviewing them for sensitive information.

Before sending diagnostics

Review files for sensitive information.

Diagnostic files and logs can contain show and setlist data, track information, account details, network addresses and personal information. Review every file and remove anything you do not want to share before sending it.

Contact support

support@showaxys.com

Email is the primary support channel during the External Beta. Response times may vary. Please do not send passwords, licence keys or payment details.